Fequently Asked Questions
CPAP FAQ
Q. I have been precribed a CPAP, what is the benefit of using one?
A. Continuous Positive Airway Pressure (CPAP) devices maintain open airways in patients suffering from obstructive sleep apnea by providing airlow at prescribed pressures during sleep. Most patients receiving CPAP therapy report better quality sleep, increased alertness, more energy and improved cognitive function. In order for treatment modalities to be effective, patients must be compliant with their prescription. Medical Necessities will work closely with you to maximize compliance through follow-up monitoring and careful instruction.
Q. How often do I need to clean my mask? How often does it need to be replaced?
A. It is very important to clean your mask, headgear, tubing and humidifier on a regular basis. If maintained properly, your mask and headgear should last approximately 3-6 months.
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On a daily basis:
Wash the mask or pillows with a soft cloth. Wash with a solution of warm water and a mild, liquid detergent. Rinse thoroughly, and allow mask or pillows to air dry.If you have a humidifier, empty water out daily and replace with distilled water.
Twice weekly:
With a soft cloth, wash the swivel connector and tubing in a solution of warm water and a mild liquid detergent. Rinse thoroughly and allow them to air dry.
Weekly basis:
If you have a humidifier, use one cup of vinegar to a sink full of water and soak humidifier.
Q. My throat and nose feel dry when I use my CPAP. Is there anything I can do for this?
A. An over-the-counter saline nasal spray can be used to help with this dryness. If you do not find this helpful, call our office to discuss with our respiratory department.
Q. My CPAP mask sometimes leaks air. Is this normal?
A. Make sure your CPAP is turned on before applying the mask. For the best fit, position the straps on your headgear while lying down. Overtightening the headgear can worsen mask leaks and cause redness or sores on the skin. A small leak at the sides or bottom of the mask is acceptable, but air should not leak into the eyes, as this can cause dry eyes.
Q. Who do I call to order CPAP supplies?
A. You can call Medical Necessities at 1-800-680-8008 or you can email us through the" contact us" page.
Q. Do I need to use my CPAP every night?
A. Your CPAP has been prescribed by your doctor and should be used every night for maximum effectiveness. In the beginning, you may not be able to use your CPAP all night long. You may need to get used to it by wearing it a few hours more each night until you are able to use it all night long.
Oxygen FAQ
Q. I have heard that oxygen is addictive. Is this true?
A. No, oxygen is not addictive.
Q. Is it dangerous to be on oxygen?
A. When used properly, oxygen is not dangerous. Oxygen is not flammable, but is does support combustion. Oxygen needs to be kept away from sparks or open flames.
Q. How long will I have to be on oxygen?
A. Oxygen is prescribed by your doctor, for many diagnoses. Some diagnoses will only require short term oxygen therapy, will others will require long term oxygen therapy. Your doctor is the final authority on how long you will need oxygen therapy.
Q. How much will I have to pay to be on oxygen?
A. This is dependent upon your insurance. Medicare covers 80% of the medicare allowable, as long as the oxygen is considered medically necessary by your doctor and certain criteria is met. Insurance companies differ on the amount of coverage.
Q. Can I turn up the liter flow on my oxygen?
A. No, your doctor has prescribed a liter flow specifically for you. If you feel like you are not getting enough oxygen, you need to call your doctor.
Q. Can I still travel with oxygen?
A. Yes, you need to make arrangements with Medical Necessities at least two weeks in advance.
Rehab FAQ
Q. Will this cost me anything?
A. It all depends upon your primary insurance. For example, if you have Medicare, they pay 80% leaving you responsible for the remaining 20%. However, if you have a secondary insurance it should pick up most if not all of the remaining balance. Thus, you may not owe anything! We will let you know upfront if there will be any costs involved.
Q. How long does it take to get a powerchair?
A. The normal process time is somewhere between 4 to 6 weeks from the date that you see your doctor in his/her office. Some insurances may take longer.
Q. Who will service the chair?
A. If you get a chair from Medical Necessities, then Medical Necessities will service the chair for you. If the equipment is under warranty, we will work on behalf of the manufacturer in repairing the chair at no cost. If the equipment is out of warranty, we will repair the chair and bill your insurance.
Q. When can I get a new powerchair?
A. Under normal circumstances, the answer is every 5 years. However, if you require a different seating system or you have experienced a significant weight gain (above your current’s chair capacity), you may receive one sooner.
Q. Will you repair my chair if I got it from another provider?
A. We only service what we sell. Thus, we do not normally work on other provider’s chairs. However, if you want us to work on your chair, you will be charged the labor and fees involved as we will not bill your insurance. Thus, it will be on a private pay basis.
Q. What brand of powerchairs do you carry?
A. We carry all major brands including: Invacare, Pride, Quantum, Permobil, Innovations in Motion and many others. We have access to all manufacturers.
Q. How do I know if I qualify for a powerchair?
A. Call us at 1-800-680-8008 and we will help you.